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After-Sales & Technical Service

After-Sales Service

Handled Directly by the Team That Built Your Machine

Our engineering team manages the entire operational lifecycle of your machinery. From installation, spare parts distribution, on-site repairs, to comprehensive reconditioning. By coordinating directly with us, you receive guaranteed faster response times and precise technical solutions.

Intermac expert engineers inspecting and assembling flexible packaging machines
Machine installation and commissioning at client production facility
Ready-stock genuine spare parts warehouse in Bekasi
Reconditioned slitting machine operating at peak performance
Fast-response technical support and on-site repair dispatch
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0 Years Of Experience
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<24h Support Response Time
Integrated Services

One Team, Comprehensive Service Solutions

End-to-end technical support directly from the manufacturer to ensure continuous line uptime.

Click a service below to explore full technical specifications & on-site proof:
On-Site Intermac Factory Standard

Installation & Setup

We manage the entire installation process at your facility, from machine placement, electrical wiring, to operational commissioning to ensure peak machine performance. We also provide comprehensive operator training prior to final handover.

  • Site check and prep before delivery
  • Comprehensive mechanical and electrical installation
  • Operator training and handover
Instalasi mesin flexible packaging Intermac
Tested Commissioning & QC
On-site presence until full production readiness
In Stock Genuine OEM Certified

Genuine Spare Parts

We maintain inventory of fast-moving spare parts at our facility to guarantee prompt delivery. For specialized components, we source authentic parts directly from official OEM suppliers to minimize your machine downtime.

  • Original, factory-grade parts
  • Common parts kept in stock
  • Fits every machine we build
Suku cadang asli Intermac
Spare Parts Distribution Center
Rapid dispatch to minimize plant downtime
Save vs. New 30-60% Budget Efficiency

Machine Reconditioning

Maximize the lifespan of your assets. Through comprehensive overhaul, mechanical rebuilding, and control & drive system upgrades, we restore your machinery's performance close to factory standards with optimal cost efficiency.

  • PLC and drive system upgrades
  • Full mechanical rebuild and calibration
  • Comprehensive quality control (QC) testing before handover
Hasil Rekondisi Mesin - After AFTER RECONDITIONING
Kondisi Mesin Awal - Before BEFORE RECONDITIONING
Modern PLC & Drive System Upgrade
Comprehensive mechanical overhaul and electrical modernization.
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Fast Response < 24h Response SLA

Technical Support

Our expert team is ready to support you in resolving any operational issues, whether through remote assistance or direct on-site technician visits.

  • Remote technical support (Remote Assistance)
  • Direct technician visits to your facility (On-site Support)
On-Site Support Intermac ON-SITE SUPPORT
Remote Assistance Intermac REMOTE ASSISTANCE
Engineers Ready for Dispatch
Direct on-site support across industrial zones in Indonesia
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Cost-Efficiency Solution

Restore Maximum Performance to Your Production Machinery

Rebuild the operational reliability of your machinery through our comprehensive reconditioning services. We upgrade mechanical components, servo motors and drives, as well as PLC systems on slitting, rotogravure, rewinding, and laminating machines with 30-60% budget efficiency to sustain your production continuity.

Workflow Steps

Service Procedures

Four structured, documented, and transparent stages from initial consultation to full production readiness.

Share Your Requirements
01

Share Your Requirements

Contact our team via phone, email, or WhatsApp to outline your operational challenges or technical service needs.

Inspection & Quotation
02

Inspection & Quotation

We conduct an initial assessment (remotely or on-site), followed by a transparent quotation proposal with a complete budget breakdown.

Service Execution
03

Service Execution

Our skilled engineers carry out the work according to strict factory standards, encompassing installation, repairs, spare parts supply, or full reconditioning.

Testing & Handover
04

Testing & Handover

We perform comprehensive commissioning tests to ensure the machine operates at peak performance, accompanied by technical documentation and service quality assurance.

Why Work With Us

Sustainable Lifecycle After-Sales Support

We bring global-standard after-sales service directly to your facility. We combine world-class engineering reliability with agile operational responsiveness to ensure your production lines always run at peak performance.

Fast Response In-house technicians ready for swift on-site deployment.
Workshop & Parts Hub Fast-moving spare parts stocked locally in Bekasi.
01

Local Presence, Global Standards

Technician support based in Indonesia significantly cuts waiting times, ensuring you receive international-standard service without lead time delays.

02

Rapid Response & Deployment

Essential spare parts are always in stock. Our technical team and distribution network are ready to act swiftly to minimize your production downtime.

03

Accurate Inspection by Expert Technicians

As machine designers, we possess a comprehensive understanding of the systems. Our technicians deliver targeted, precision repair solutions free from trial-and-error.

04

Transparent & Predictable Pricing

Itemized repair proposals are provided transparently upfront. You only pay according to the agreed formal quotation with no hidden costs.

Got a Machine That Needs Attention?

A new install, an urgent repair, or a maintenance plan to head off the next breakdown. Tell us what you need and we'll get back to you within a day.

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